A template scorecard for your EHR vendor demos
When selecting the right EHR, you should consider several practice-specific variables. Further, the selection process should be based on a set of objective criteria that allows a practice to measure their needs and match a vendor’s performance against these criteria. During this process, you should consider how an EHR’s functionality and other characteristics aligns with a practice’s needs.
Successfully aligning EHR selection with practice needs rests on using a methodical approach; this allows stakeholders in the practice to identify their needs and then measure how closely an EHR aligns with them.
The most effective way to approach this process involves creating a scorecard that can be filled in by stakeholders during vendor demos, which allows them to assign a numerical value to each function on a scale of 1 to 5, with 1 representing the lowest priority and 5 representing the highest priority.
Guide: four steps to making the most of your EHR vendor demos
Stakeholders would then score an EHR’s performance on each of these functionality or usability characteristics on a scale of 1 to 5 with 1 representing poor performance and 5 representing excellent performance. With these data, a practice can weight performance according to priority and then gauge suitability accordingly.
Below, you’ll find a template scorecard for your EHR vendor demos. You may have to customize it a little to suit your needs - but it’s an excellent starting point.
| Functionality | Priority | EHR performance |
|---|---|---|
| Can templates be easily customized? | ||
| Does the system allow for an accurate and uncomplicated way to enter data? | ||
| Does the system allow a user to multi-task? | ||
| How easily can clinical documentation be edited? | ||
| Does the system allow me to automate certain data entry functions? | ||
| Can I complete a prescription with a few clicks? | ||
| Can I look up medication information? | ||
| Does the system allow a user to lookup drug interaction data? | ||
| Can the system send prescriptions electronically? | ||
| Can I complete a lab order within a few clicks? | ||
| Can the system send and receive lab orders electronically? | ||
| Does the system alert me when patient data indicates an intervention is recommended? | ||
| Does the system provide clinical support? | ||
| Are alerts disruptive and can they be overridden? | ||
| Are patient education materials available? | ||
| Is a patient portal available? | ||
| Does the system track patients for follow-up and send out reminders? | ||
| Can I customize reports? | ||
| Can I query the system to produce a database of patients with certain health conditions? | ||
| Can I manage tasks and messages remotely? | ||
| Usability | ||
| Is the display of data entry fields and functions intuitive for a user? | ||
| Does the system support collaboration and exchange of information internally and externally? | ||
| Pricing | ||
| Does the vendor offer a subscription based option? | ||
| Is the software available modularly or only as a complete package? | ||
| Can you add functionality as you go along? | ||
| How are software licenses issued? | ||
| Is the total cost of ownership reflected in the price? | ||
| How much will maintenance and upgrades cost? | ||
| Support | ||
| Will the vendor handle all aspects of implementation? | ||
| Where does training occur and how is it offered? | ||
| Is training offered beyond implementation and after upgrades or enhancements? | ||
| How is support provided once the system goes live? | ||
| How does the vendor respond if the system fails? |
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